Delete your Purrbi account

Who to contact

Contact Valencia Innovations LLC at contact@valenciainnovations.com or 35 Clinton Ave, Stamford, CT 06901, United States for privacy questions, data-access/correction requests, deletion requests or concerns about a result. Please do not email passwords or unnecessary sensitive information. We may need to verify control of an account before acting on a request.

Purrbi is intended for adults aged 18 and older in the United States. We do not intend to collect personal information from children. If you believe a child has provided information, contact us so we can investigate and arrange appropriate deletion. The age acknowledgment is a self-declaration, not independent age verification.

Retention and deletion

Private account profiles, saved analyses, bookmarks and reports currently have no automatic age-based expiry. They remain until removed through supported account operations, including account deletion. Removing the app or signing out does not delete cloud account records. Local cache size limits and public-cache refresh intervals do not guarantee deletion after a fixed time.

In Profile, choose Delete my account and confirm your password to request deletion of the Firebase Authentication account and its private Firestore account subtree. The app also requests removal of its local account cache. Earlier scan snapshots are included in account deletion, but editing a pet profile alone leaves those historical copies intact.

A minimal security record containing a hashed account identifier and deletion-start time is retained separately to stop delayed requests from recreating deleted data. It currently has no configured expiry. Generic public-product/source/summary caches and service-budget records also have no configured automatic deletion period. These are distinct from the private account subtree.

Provider security logs, infrastructure records and any provider backups are subject to their applicable retention practices and service configuration; account deletion does not promise immediate deletion from every provider system. Purrbi has not established one universal maximum retention period for these records. We do not promise instant or universal erasure.

You can also email contact@valenciainnovations.com with the subject Purrbi account deletion to request deletion without reinstalling the app. Send the request from your account email if possible; do not send your password. Contact the same address to request access or correction of account-related information or ask about rights applicable to your situation.